Customer Support
Customer Support includes services that will help you as a customer to have optimal performance from your Dako solution including hardware, software and antibodies.
Customer Support consists of:
- Deployment
- Application and Technical Support
- Field Service
Deployment
Dako's
deployment team has a long history of service excellence. Software installation and implementation of
advanced systems the world over has provided us with an experience level that few in the industry can
match. We have an extensive practice of complex LAN and LIS integrations and we have a thorough knowledge
base regarding possible security concerns from IT departments and how to solve them.
Application
and Technical Support
As a systems supplier with an integrated approach to customer
solutions, Dako has a dedicated support organization that is represented in the local market to provide
you with professional yet personal service. Our field application specialists are experts in troubleshooting
and optimization, working with you to assure that our products operates at peak performance in your
laboratory.
Field Service
Dako
Field Service provides fast and professional support when hands-on assistance at customer sites is required.
Dako has built up a global network of certified field service engineers. All of which are regularly
trained on the latest products and service techniques so that we can resolve any issues you may have
in the fastest possible way.